At 92kr, we take the privacy of every Pakistani player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and the rights you have over your own information. We are committed to full transparency — no hidden practices, no surprises.
Six core principles that guide every data decision we make at 92kr. These are not just words on a page — they are built into how the platform operates.
All data transmitted between your device and 92kr servers is protected by industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
92kr does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information belongs to you. We share it only where strictly necessary for regulatory compliance or service delivery.
You have the right to access, correct, delete, and export the personal data 92kr holds about you. Submit a request to our support team at any time — we will respond within thirty calendar days.
We collect only the data that is genuinely necessary to operate the platform, verify your identity, process payments, and comply with our licensing obligations. No unnecessary data is retained.
Personal data is stored on secured servers with restricted access controls, regular security audits, and automated threat monitoring. Payment details are never stored on 92kr servers — they are handled directly by your payment provider.
In the unlikely event of a data breach that may affect your personal information, 92kr will notify you within seventy-two hours of becoming aware of the incident and will provide clear guidance on protective steps to take.
92kr is an internationally licensed online casino and sports betting platform operating at 92kr.bet. We provide cricket betting, live casino, slot games, and sportsbook services primarily to players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi.
For the purposes of this Privacy Policy, "92kr", "we", "us", and "our" refer to the operator of the 92kr platform. When this policy refers to "you", "your", or "player", it means any individual who visits, registers on, or actively uses the 92kr platform.
92kr is the data controller responsible for the personal information collected through this platform. We process personal data in accordance with our obligations under applicable international data protection standards and the requirements of our gaming licence.
92kr collects personal data from you in three broad ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party service providers. The following table summarises each category:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Provided by you at registration / KYC |
| Contact Data | Email address, phone number, city of residence | Provided by you at registration |
| Financial Data | JazzCash / EasyPaisa account reference, HBL / UBL / Meezan Bank account details (last 4 digits only), transaction history | Provided by you during deposit/withdrawal; payment provider confirmation |
| KYC Documents | Copy of CNIC, proof of address, selfie for identity verification | Provided by you when requested |
| Usage Data | Login timestamps, IP address, device type, browser, pages visited, game sessions, bet history | Automatically collected via platform systems |
| Communication Data | Live chat transcripts, email correspondence, support ticket records | Generated when you contact support |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS | Provided by you via account settings |
92kr uses the personal data it collects for the following clearly defined purposes. We do not process your data for any purpose that is incompatible with those listed here without seeking your prior consent:
Your identity and contact data is used to create and maintain your 92kr account, authenticate your login sessions, and communicate important account-related notifications such as password resets, security alerts, and policy updates.
As required by our international gaming licence, we must verify the identity and age of all players before processing withdrawals. KYC data — including CNIC copies and proof of address — is used solely for this verification purpose and is retained in a secured, access-controlled environment.
Financial data is used to process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, to reconcile transaction records, and to investigate any disputed transactions. We share only the minimum necessary data with payment providers to facilitate these transactions.
Usage data, IP addresses, and device information are analysed to detect and prevent fraudulent activity, money laundering, account takeovers, and prohibited conduct such as the use of automated betting software. This processing is necessary for the safety of all 92kr players and for compliance with our licensing obligations.
Communication data is used to respond to your support queries, resolve complaints, and improve the quality of our customer service. Live chat and email records are retained for a period of two years for quality assurance and dispute resolution purposes.
Bet history and session data are used to monitor for signs of problem gambling behaviour and to enable responsible gaming tools such as deposit limits, loss limits, and self-exclusion. This processing is carried out in the interests of player welfare and is a requirement of our licensing framework.
With your explicit consent, 92kr may send you promotional emails or SMS messages about bonuses, new game launches, and special offers tailored to Pakistani players. You may withdraw consent and opt out of marketing communications at any time through your account settings or by contacting support.
We process and retain certain categories of personal data as required by applicable anti-money laundering (AML) regulations, gaming licence conditions, and tax reporting obligations. Such processing takes place regardless of your marketing consent preferences.
Every instance of personal data processing at 92kr is grounded in one of the following legal bases:
92kr uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, and analyse how the platform is used. The types of cookies we use are as follows:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality, including your ability to remain logged in or access certain game features.
92kr does not sell your personal data. We may share personal data with the following categories of third parties only to the extent strictly necessary:
92kr retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and our gaming licence conditions. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Gaming licence AML obligations |
| KYC documents | Duration of account + 5 years after closure | Regulatory verification requirements |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Support correspondence | 2 years from last interaction | Dispute resolution and quality assurance |
| Marketing consent records | 3 years from last consent action | Evidence of consent / withdrawal |
| Usage and session data | 13 months from collection | Platform analytics and fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.
As a 92kr player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within forty-eight hours and respond in full within thirty calendar days.
Please note that certain rights may be limited where 92kr is required to retain or process your data by law or under the conditions of its gaming licence. Where a right cannot be fulfilled, we will explain the reason clearly and promptly.
92kr operates a strict 21+ age policy. The platform is not intended for, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under this age threshold.
Where 92kr has reason to believe that personal data has been submitted by a person under the age of 21 — whether through misrepresentation at registration or otherwise — the associated account will be immediately suspended, all data will be deleted in accordance with our retention policy, and any funds in the account will be returned via the original payment method after identity verification.
92kr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
While 92kr takes every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your 92kr account and never share your login credentials with anyone.
92kr's servers and data processing infrastructure may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, 92kr ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that required by our gaming licence and applicable international data protection frameworks.
Such safeguards include contractual clauses in agreements with third-party processors that impose data protection obligations consistent with those under which 92kr itself operates. We do not transfer personal data to countries or territories that do not provide an adequate level of data protection without first implementing appropriate protective measures.
92kr may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players by posting a prominent notice on the platform and, where practicable, sending an email notification to the address associated with your account.
The "effective date" at the top of this policy will always reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the 92kr platform after any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 92kr handles your personal data, please contact us using the details below:
All privacy-related requests and complaints are handled by 92kr's dedicated data protection team. We aim to resolve all queries within fourteen (14) calendar days. If you are dissatisfied with our response, you have the right to escalate your complaint to the relevant supervisory authority under our gaming licence jurisdiction.
Your personal data is protected by encryption, processed only for legitimate purposes, and never sold to third parties. Join thousands of Pakistani players who trust 92kr for a secure, fair, and responsible gaming experience. 21+ only.